This Privacy Policy explains how SENJA processes information when teams use our commerce analytics, AI insights, TikTok creator statistics, and content publishing tools.
1. Information we process
We process account names, password hashes, sessions, team membership and roles; shop names, markets, currencies and time zones; daily sales, orders, visitors, conversion, add-to-cart, bounce, affiliate, advertising, refund and traffic metrics; import metadata; analysis reports and audit logs; product SKUs, titles, descriptions, pricing, inventory quantities, product images and downloadable product packages; operator assignments, commission rules, settlement currencies, exchange rates, customer-service and live-host metrics, supervisor assignments and performance rankings; and order dates, order numbers, buyer names, SKUs, quantities and tracking numbers entered or imported by authorized team members; creator handles, display names, business contact details, cooperation status, commission settings, notes and monthly attributed content, views, orders, sales and commission data assigned to a shop.
When you authorize TikTok, we may process account identifiers, display name, avatar, authorized statistics, OAuth tokens, scopes, posting settings, video metadata, publish IDs, status and webhook events. Selected files upload directly from your browser to TikTok; SENJA does not retain the video bytes or imported spreadsheet files. Product images and product packages are retained only to provide catalog and download features.
2. How we use information
We use information to authenticate users, enforce team permissions, maintain shop records, aggregate performance, generate requested rule-based or AI analysis, operate TikTok features, secure the service, prevent abuse and provide support. We do not sell personal data or use TikTok data for unrelated advertising or unrelated purposes. Commission estimates and rankings are visible only according to team roles; other operators' commission amounts are not disclosed to ordinary members.
3. Legal bases
Where applicable, processing relies on consent, performance of our agreement, legitimate interests in providing and securing the service, and legal obligations. You may withdraw consent without affecting earlier lawful processing.
4. AI processing and providers
For AI analysis, we send only an anonymous shop reference, aggregated current and comparison-period metrics, and rule-analysis results to our AI provider. We do not send account names, TikTok IDs, credentials, tokens, or original spreadsheet uploads. When you actively use pricing-parameter recognition, the selected settlement screenshot is sent to our AI provider to extract visible fee amounts. SENJA does not store that screenshot after the request. Crop buyer names, order numbers and other unnecessary personal information before uploading. We may also use vetted hosting, infrastructure and security providers under contractual restrictions.
5. International transfers
Information may be processed outside your country. Where required, we use appropriate contractual and organizational safeguards.
6. Retention and deletion
We retain workspace data while the relevant team uses the service and as reasonably needed for security, dispute resolution and law. TikTok credentials remain only while connected. On a valid request or authorization removal, we delete or de-identify applicable data unless limited retention is legally required; backups expire through normal rotation.
7. Security
Measures include HTTPS, encrypted TikTok token storage, one-way password hashing, secure cookies, role-based access, audit logs and restricted access. No system is absolutely secure.
8. Your rights and choices
Depending on location, including under GDPR and CCPA/CPRA, you may request access, correction, deletion, restriction, objection, portability, withdrawal or appeal. You may disconnect TikTok in SENJA or revoke access in TikTok settings. We do not discriminate for exercising privacy rights.
9. Children and changes
The service is not directed to children and we do not knowingly collect children’s personal information. We may update this Policy and will publish the new effective date.
10. Contact
For privacy requests, contact SENJA at 878872221kl@gmail.com. We may verify identity and authority.